TERMS AND CONDITIONS
INTRODUCTION
These Terms of Use (the “Terms”) govern your access to and use of https://minvio.com/ (the “Site”) and any purchase you make through the Site.
By accessing the Site, creating an account, submitting personalized content, or placing an order, you agree to these Terms and the policies incorporated into them by reference. If you do not agree, you must not use the Site or purchase our products.
RELATED POLICIES
The following policies form part of these Terms:
• Refund Policy
If a specific policy conflicts with these Terms regarding the subject covered by that policy, the more specific policy will apply, subject always to any rights that cannot legally be excluded.
SECTION 1 – ELIGIBILITY AND ONLINE STORE USE
You must be at least the age of legal majority in your place of residence, or use the Site with the involvement and consent of a parent or legal guardian who agrees to these Terms on your behalf.
You may not use the Site or our products for any unlawful, fraudulent, or unauthorized purpose. You must not violate any applicable law, including intellectual property, privacy, consumer protection, export control, or sanctions laws.
You must not transmit viruses, malware, worms, or other destructive code, or attempt to interfere with the security or operation of the Site. A material breach of these Terms may result in suspension or termination of your access.
SECTION 2 – SELLER AND SCOPE OF SERVICE
Elorivo Limited, trading as Minvio, is the seller of products offered through the Site. Minvio specializes in made-to-order printed phone cases and personalized gift products, primarily for customers in the Philippines and, where available, customers in other supported countries and regions.
Product availability, personalization options, prices, processing times, and shipping destinations may vary. We may lawfully refuse or restrict an order because of product availability, delivery limitations, suspected fraud, sanctions or legal restrictions, inaccurate information, misuse of promotional offers, or a breach of these Terms.
SECTION 3 – PRODUCT INFORMATION AND DISPLAY
We make reasonable efforts to describe and display our products accurately. However, colors and image appearance may vary because of screen settings, source-image quality, printing processes, materials, lighting, and reasonable manufacturing tolerances.
Measurements, colors, print placement, and product images are approximate unless expressly stated otherwise. Minor variations that do not materially affect the product’s intended use are not necessarily defects.
We may correct product descriptions, specifications, prices, promotions, shipping charges, availability, or other errors. If a material error affects an order you have already placed, we will contact you and, where appropriate, offer a correction, replacement, cancellation, or refund as required by applicable law and our policies.
SECTION 4 – PERSONALIZED PRODUCTS AND CUSTOMER APPROVAL
Many Minvio products are created specifically for each customer. Before submitting an order, you are responsible for reviewing all personalization details, including:
• spelling, names, dates, messages, and other text;
• the selected phone model, product type, size, color, and quantity;
• image resolution, cropping, orientation, positioning, and visible print area;
• the accuracy of the shipping and contact information; and
• any preview or proof displayed before checkout.
A preview is an on-screen representation and may not reproduce the final printed product exactly. We may make minor technical adjustments required for production, such as resizing, cropping, color conversion, or repositioning, while using reasonable efforts to preserve the intended design.
SECTION 5 – CUSTOMER CONTENT AND INTELLECTUAL PROPERTY RIGHTS
You retain ownership of photos, artwork, text, names, logos, and other materials you upload or submit for personalization (“Customer Content”).
By submitting Customer Content, you represent that:
1. you own it or have all permissions needed for us to use it to fulfill your order;
2. it does not infringe any copyright, trademark, privacy, publicity, personality, or other rights;
3. it is not unlawful, defamatory, threatening, hateful, obscene, abusive, deceptive, or otherwise prohibited; and
4. its production, import, export, delivery, and intended use do not violate applicable law.
You grant Minvio and its service providers and fulfillment partners a limited, non-exclusive, worldwide, royalty-free license to host, copy, reproduce, resize, crop, technically modify, print, and otherwise use Customer Content only as reasonably necessary to process, manufacture, deliver, support, or resolve issues relating to your order; maintain security and business records; and comply with legal obligations.
We may reject or cancel an order containing Customer Content that we reasonably believe violates these Terms, third-party rights, or applicable law. If we cancel before production for this reason, any refund will be handled in accordance with our Refund Policy and applicable law.
SECTION 6 – ORDERS AND ORDER ACCEPTANCE
Submitting an order is an offer to purchase the selected products. An automated order acknowledgement confirms receipt but does not necessarily mean the order has been accepted.
An order is accepted when we confirm that it has been accepted for production or fulfillment. We may verify order details, payment authorization, availability, delivery feasibility, and fraud indicators before acceptance.
If we cannot accept an order after payment has been authorized or collected, we will cancel the affected order or item and arrange a reversal or refund to the original payment method, subject to normal payment-processing times.
We may limit or cancel quantities purchased per person, household, payment method, billing address, shipping address, or order where reasonably necessary to prevent fraud, unauthorized resale, abuse, or operational errors. We will use the contact details supplied with the order to notify you of a material change or cancellation.
SECTION 7 – PRICES, PAYMENT, TAXES, AND DUTIES
Prices are shown in the currency displayed on the relevant product page and at checkout. Prices for customers in the Philippines are generally displayed in Philippine pesos unless the Site indicates another currency.
The final amount payable, including applicable shipping charges, discounts, and taxes collected by us, will be displayed before you submit payment. Prices and promotions may change without notice, but changes will not normally affect an order already accepted, except where a clear pricing error has occurred.
You authorize us and our payment service providers to charge the payment method selected at checkout for the total amount shown. You must provide complete, current, and accurate billing information and confirm that you are authorized to use the selected payment method.
For international orders, the recipient may be responsible for import duties, taxes, customs charges, brokerage fees, or other destination-country charges unless the checkout expressly states that such amounts are included. Customs decisions and charges are controlled by the relevant authorities and are not determined by Minvio.
SECTION 8 – SHIPPING AND DELIVERY
Delivery dates are estimates unless expressly stated as guaranteed. Personalized production times and carrier transit times may be affected by order volume, address issues, weather, customs, carrier disruptions, public holidays, or events outside our reasonable control.
You are responsible for providing a complete and accurate delivery address and for promptly notifying us of an error. We cannot guarantee that an address can be changed after production or shipment begins. Responsibility for loss or damage during delivery will be handled under applicable law and our Shipping Policy.
SECTION 9 – CANCELLATIONS, REFUNDS, AND RETURNS
Because personalized products are made to your specifications, they may not be eligible for cancellation, return, exchange, or refund merely because you changed your mind after production has begun, except where required by applicable law or expressly allowed by our policies.
To request assistance, you may be required to provide your order number, a description of the issue, and clear photographs or video showing the product, packaging, shipping label, and claimed defect or damage. Eligibility, notification periods, available remedies, return instructions, and responsibility for return shipping are stated in the applicable policy.
Approved refunds will ordinarily be sent to the original payment method. Bank and payment-provider processing times may apply after we issue the refund.
Nothing in these Terms or our policies excludes any refund, replacement, repair, or other remedy that must be provided under applicable consumer law.
SECTION 10 – WARRANTY
A commercial warranty is additional to, and does not replace or restrict, any rights or remedies that cannot be excluded under applicable law.
SECTION 11 – ACCOUNTS AND CUSTOMER INFORMATION
If you create an account, you are responsible for keeping your login details confidential and for activity conducted through your account. You must promptly notify us if you suspect unauthorized access.
You agree to provide current, complete, and accurate account, billing, contact, and delivery information and to update it when necessary. We are not responsible for delays or failed deliveries caused by information you supplied incorrectly, subject to applicable law.
SECTION 12 – PROMOTIONS, DISCOUNTS, AND OFFERS
Promotions, discount codes, free-shipping offers, gifts, and similar benefits may be subject to additional eligibility requirements, validity periods, minimum order values, product exclusions, destination restrictions, and usage limits disclosed with the offer.
Unless stated otherwise, promotions cannot be combined, exchanged for cash, transferred, or applied retrospectively. We may withdraw or correct a promotion where it contains an error, is used fraudulently, or is abused, subject to applicable law.
SECTION 13 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
The Site may provide access to tools, integrations, payment services, social-media features, or links operated by third parties. Those third parties may apply their own terms and privacy practices.
We do not control unaffiliated third-party websites and are not responsible for their content, availability, or practices. This does not limit our responsibility for products sold by Elorivo Limited or for service providers acting on our behalf where responsibility cannot legally be excluded.
SECTION 14 – REVIEWS, FEEDBACK, AND SUBMISSIONS
If you submit a review, comment, suggestion, photograph, video, testimonial, or other feedback for publication, you represent that you have the right to submit it and that it is accurate and lawful.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, translate, edit for length or formatting, and display that submission for customer-service, operational, and promotional purposes, subject to our Privacy Policy and any additional consent requested by the Site.
We may moderate or remove submissions that are unlawful, misleading, abusive, irrelevant, contain personal information, infringe third-party rights, or violate these Terms. We are not obligated to publish or respond to every submission.
SECTION 15 – PRIVACY AND COOKIES
The Privacy Policy explains how we handle personal information submitted during account registration, checkout, personalization, customer support, reviews, and other interactions with the Site.
SECTION 16 – MINVIO INTELLECTUAL PROPERTY
The Site and its original content, including the Minvio name, logos, branding, product templates, graphics, text, photographs, software, and layout, are owned by or licensed to Elorivo Limited and are protected by applicable intellectual property laws.
These Terms do not transfer any ownership rights to you. You may use the Site for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, sell, exploit, scrape, or create derivative works from protected Site content without prior written permission, except as permitted by law.
SECTION 17 – PROHIBITED USES
You must not use the Site to:
• commit, encourage, or facilitate an unlawful or fraudulent act;
• infringe intellectual property, privacy, publicity, or other rights;
• submit false, deceptive, abusive, discriminatory, obscene, or harmful material;
• impersonate another person or misrepresent your identity or authority;
• collect or track another person’s information without authorization;
• spam, phish, scrape, crawl, probe, or interfere with the Site contrary to applicable law or our instructions;
• introduce malicious code or circumvent security features; or
• interfere with another customer’s use of the Site.
We may suspend access, reject Customer Content, or cancel affected orders where reasonably necessary to address prohibited conduct, subject to applicable law and our Refund Policy.
SECTION 18 – SERVICE AVAILABILITY AND CORRECTIONS
We do not guarantee that the Site will always be uninterrupted, timely, secure, or error-free. We may maintain, modify, suspend, or discontinue all or part of the Site where reasonably necessary.
We may correct errors or omissions and update information. Where a correction materially affects an accepted order, we will provide any notice or remedy required by applicable law.
SECTION 19 – DISCLAIMER AND LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, or any mandatory consumer rights and remedies.
To the maximum extent permitted by law, Minvio is not liable for losses that were not reasonably foreseeable when the contract was formed, losses caused solely by information or Customer Content supplied incorrectly by you, or delays and failures caused by events outside our reasonable control.
To the maximum extent permitted by law, the Site is provided on an “as available” basis. We do not warrant that access will be uninterrupted or that every technical error will be corrected immediately.
For claims relating to a product order, our aggregate liability will not exceed the amount paid for the affected product, except where a higher liability or remedy is required by applicable law.
SECTION 20 – RESPONSIBILITY FOR BREACH
To the extent permitted by applicable law, you are responsible for reasonably foreseeable losses, claims, or costs arising directly from Customer Content that infringes another person’s rights, your unlawful or fraudulent use of the Site, or your material breach of these Terms.
This section does not make you responsible for losses caused by Minvio or its service providers and does not limit any mandatory consumer protection.
SECTION 21 – SUSPENSION AND TERMINATION
These Terms remain effective while you use the Site. You may stop using the Site at any time.
We may suspend or terminate access where we reasonably believe you have materially breached these Terms, engaged in fraud or unlawful activity, threatened Site security, or created a risk of harm to Minvio, another customer, or a third party.
Termination does not affect rights, payment obligations, refunds, remedies, or liabilities that arose before termination. Provisions that by their nature should survive—including intellectual property, liability, governing law, and dispute provisions—will continue to apply.
SECTION 22 – SEVERABILITY, WAIVER, AND ENTIRE AGREEMENT
If any provision of these Terms is held unlawful, invalid, or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will continue in effect.
Our failure to enforce a provision does not waive our right to enforce it later.
These Terms and the policies incorporated by reference constitute the entire agreement between you and Elorivo Limited regarding use of the Site and purchases made through it, except for any additional terms expressly agreed in writing.
SECTION 23 – GOVERNING LAW AND DISPUTES
These Terms and any separate agreements through which Elorivo Limited provides the Site, products, or related services are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.
Subject to any mandatory consumer rights available in your place of residence, the courts of Hong Kong Special Administrative Region will have non-exclusive jurisdiction over disputes arising from these Terms or your purchase.
Before starting formal proceedings, you and Minvio are encouraged to contact one another and attempt in good faith to resolve the matter through customer support.
SECTION 24 – CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our products, operations, policies, legal obligations, or Site features. The updated Terms will be posted on this page with a revised “Last updated” date.
Changes will apply from the stated effective date and will not retroactively reduce rights relating to an order already accepted, except where required by law. Your continued use of the Site after the updated Terms take effect constitutes acceptance of the updated Terms.
SECTION 25 – CONTACT AND BUSINESS INFORMATION
Questions about these Terms, an order, or our policies may be sent to:
Legal Entity: Elorivo Limited
Trading Brand: Minvio
Business Registration Number: 81062445-000-08-26-9
Registered Office: 3906, 39/F, THE CENTER, 99 QUEEN’S ROAD, CENTRAL HONG KONG.
Customer Support Email: contact@minvio.com
Website: https://minvio.com/
Primary Customer Market: Philippines
All products offered and all purchases made through the Site are sold by Elorivo Limited, trading as Minvio.
